IT Help Desk Agent

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

As an IT Front Desk Agent, you’ll be responsible for providing a warm and welcoming experience to Wix’s employees who need support from the IT department. This includes greeting visitors, answering their questions, giving them the first-tier support, or directing them to the appropriate tier of support that they need. The ideal candidate will have strong customer service skills and be able to work independently and as part of a team. In your day-to-day, you’ll:

Greet and welcome visitors to the IT department

Provide first-tier technical support to Wix employees

Troubleshoot problems and escalate unresolved issues to the next tier of support

Oversee IT aspects within Wix such as computer repair, formatting, and reinstallation

Help walk-in employees with new and existing IT gear

Work closely with the rest of the IT department

Qualifications

Previous IT experience

Familiarity with Windows/Mac/Linux operating systems, and laptop or stationary computer hardware

Great interpersonal skills and a sense of ownership

Service orientation, attention to detail, and problem-solving skills

Curiosity and willingness to learn new skills

Mcsa/Mcse/Mcitp certification – an advantage

Additional Information

We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.