Support Engineer

Customer Support
Migdal Haemek
Full-time
Description
Communicating the requirements of customer needs to the R&D, from spec definition to final release to customer
Defining product properties – Ease of use, GUI, improvements.
New features definition from definition to release.
Training and continuous relationship with customers in analysis of system applicative problems
Application support/post sale for optical scanning systems installed at customer's site.
Support the global territories technical teams
Writing documentation for support and training in English
Support new and existing systems abroad

Requirements
BSc Degree or Practical Engineer in Mechanical Engineering /Electrical Engineering / Computer Engineering
Two years’ experience (or more) as Integration engineer /support engineer/service engineer/application engineer in the semiconductor industry.
Willing to travel abroad when it will become relevant (1-2 trips per Quarter).
Working with various company interfaces – R&D, Manufacturing
Fluent English (oral and written) – Must