Technical Customer Support Engineer

About PayEm

PayEm is revolutionizing spend management with an all-in-one platform that empowers finance teams and employees alike. Our intuitive solution includes corporate cards, custom approval workflows, automated invoicing, ERP-integrated budgets, and more — all designed to reduce manual work while maintaining transparency and control.

We’re a fast-growing startup with a global presence, hundreds of customers, and a mission to reshape the future of finance operations. Join our customer-obsessed team and be part of something big.

Requirements:

What You Bring

1–3 years of experience in technical customer support or a SaaS support environment.
Familiarity with ticketing systems (e.g., Zendesk, Salesforce), and debugging tools
Excellent written and verbal communication skills in English.
A curious, growth-oriented mindset — willing to dive deep and ask the right questions.
A customer-first approach with strong empathy and a problem-solving attitude.
Experience with log analysis and troubleshooting tools
A team player who thrives in a fast-paced, cross-functional environment.
Hands-on experience with tools like Redash ,DataDog, Retool - a plus.

Advantages:

Bonus Points For

Familiarity with key FinTech concepts like payment rails (ACH, SEPA, SWIFT), Reconciliation, KYC and currency/fee management.
Experience in ERP integrations, or accounting platforms.
Interest in growing into Tier 3 technical roles or Customer Success.

Why Join Us?

Be part of a high-impact team supporting world-class customers
Join a rapidly growing startup in the heart of the FinTech revolution.
Gain exposure to cutting-edge technology, industry best practices, and top-notch mentors.
Enjoy a culture of autonomy, curiosity, and innovation — we care about your growth as much as you do.

If you’re passionate about helping customers succeed, eager to solve technical challenges, and excited about joining a collaborative, dynamic environment — we want to hear from you.

About The Role:

About the Role

We’re looking for a Technical Customer Support Engineer who’s eager to learn, grow, and support our customers on their journey with PayEm. This is a key role in ensuring technical issues are addressed efficiently and effectively, enabling our customers to succeed while learning the ins and outs of a world-class fintech platform.

You’ll be the first line of technical support, helping troubleshoot product issues, answering customer inquiries, and working closely with Tier 3 support, Engineering, and Product teams to ensure satisfaction and resolution.

What You’ll Do

Be the first responder to technical inquiries via email and ticketing systems, ensuring timely and clear communication.
Investigate product issues using available tools (logs, dashboards, backend tools); escalate when necessary.
Triage and document reported issues to assess severity and resolution paths.
Proactively follow up with customers to ensure resolution and satisfaction.
Collaborate with Tier 3 Support, Product, and Engineering teams to close the loop on customer-impacting bugs.
Contribute to internal and external knowledge resources (FAQs, troubleshooting guides, documentation).
Gain deep familiarity with the PayEm platform through hands-on support and training.