Customer Service Representative

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
Medtronic has been providing healthcare and hope to patients and their families for over 75 years. Medtronic employees 95,000 people world-wide and we service over 78M patients annually with our innovative technologies. Commitment to our mission, our mindset, and our people are guiding tenets. We drive continuous improvement and foster an environment where innovative, passionate, and smart people work together toward a common goal – to reach even more patients with live-saving technologies.

Our Jerusalem Customer Service team is known as "best in class" and strives to deliver on our customer commitments working with various functions within the organization each day to make things happen. This position is located at our Jerusalem site, where we follow a hybrid work schedule, coming to the office 2-3 days per week.

Responsibilities may include the following and other duties may be assigned:

Receiving and processing orders received from global OEM customers
Sending order confirmation and delivery updates
Preparing shipping documents to go with the shipment including invoice, packing list and airway bill
Shipping notification to customer
Coordinating pick up of customer shipments per the customer’s preferred courier/freight company
Interface with various departments such as planning, finance, warehouse, marketing, and QA

Required Knowledge and Experience:

Ability to interface with the OEM customer
Excellent written and spoken communication skills in English, including the ability to carry on a phone conversation with international customers
High attention to detail to ensure correct shipping information is sent to the correct customer
Experience working with international courier and freight companies
Understanding of import/export regulations
Proficiency in Microsoft Office (Excel, Word) and ERP systems SAP and Priority
Customer-oriented approach with strong interpersonal skills and ability to work in a stressful environment

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.