Business Operations Analyst II

Do you enjoy contributing to programs across multiple business units?

Would you enjoy making an impact on the experience of customers?

Join our Akamai Enterprise Security Group Business Analytics Team!

We are a cross-functional group, serving as a dedicated bridge between the Services, R&D, and Product organizations, enabling improved alignment, streamlined processes, and enhanced operational efficiency. We enable and enhance process visibility across systems. providing actionable insights on business performance, product adoption, and solution delivery

Partner with the best

We're looking for a business operations analyst to join our Business Analytics team. You'll build frameworks and measurement methods to speed delivery, boost team readiness, and assess business impact. If you love challenges, collaboration, and uncovering insights from data, join us!

As a Business Operations Analyst II, you will be responsible for:

Managing and Optimizing Request Pipelines - Ensure transparency, prioritization, and strategic alignment across organizations.
Defining and Tracking Success Metrics - Develop and maintain KPIs to measure product adoption, deployment impact, and pipeline health. Provide clear, actionable insights
Analyzing product data with Tableau, Looker Studio, and Jira to uncover trends, pain points, and opportunities.
Creating Dashboards and Reports - Build intuitive dashboards and reports to increase visibility into pipeline performance, feature delivery, and customer adoption
Collaborating across teams - Work closely with Product, Engineering and Services to align on roadmap planning and delivery readiness and ensure effective execution across teams
Advocating for Strategic Customers -Represent the voice and priorities of strategic accounts throughout planning and delivery cycles.

Do what you love

To be successful in this role you will:

Have a Bachelor's Degree and 4+ years of experience in business operations, analytics, or a similar role, in the Cyber or SaaS industry.
Demonstrate deep analytical and problem-solving skills, with the ability to analyze large data sets, derive insights, and develop clear actionable recommendations
Be proficient in analytic tools such as Tableau, Looker Studio, Jira or similar platforms.
Be good at presenting data and insights clearly to diverse teams, including Product, Engineering and Services.
Understand how to align data-driven insights with company goals to drive meaningful impact
Be a self-starter with a focus on improvement, detail, and self-motivation in a ever-changing, deadline-driven environment.
Have excellent communication and presentation skills with fluent English.

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.