French Speaker Customer Support Specialist

Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success. Using actionable KPIs, deep gamification, personalized microlearning, collaboration tools, and augmented coaching, Centrical puts the employee at the center of business success. With Centrical, employees succeed and grow, and businesses perform their best. Founded in 2013, Centrical serves a diverse client base comprised predominantly of global fortune 500 companies. Our platform is deployed worldwide and used by hundreds of thousands of employees. At Centrical, our people are driven by innovation and passionate about unlocking employee potential. Through a culture that’s encouraging, collaborative, and inclusive, we provide daily opportunities to excel. Centrical operates globally with offices in New York, London and Israel

Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

We are looking for an ambitious customer support representative to join our Customer Success team. The position puts you at the front line of customer technical support – You will be in charge of managing the support work (analyze and prioritize), handling complicated troubleshooting scenarios and escalated tickets and working with your team to support both Customer and internally focused projects.

Responsibilities:

Provide excellent customer service to both internal and external clients
Respond promptly to customer inquiries through our ticket system or via email
Organize the workflow to meet customer’s time frames and demands
New feature implementation – Assist Customer Success Managers and Technical Account Managers in implementing application set up according to design specifications
Maintenance and updating our knowledge center articles
Recommend process improvements where applicable
Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

Requirements:

Excellent English verbal and written communication skills
Experience working with SQL
Experience working with Zendesk or similar customer service platform
Excellent time management skills
Eager to learn with effective self-learning skills
Understands the importance of high-touch customer service in a B2B environment
Proactive and accountable
Enthusiastic self-starter
Thrives in a collaborative team-based environment
Strong attention to detail
In-depth knowledge of Customer Service principles and practices
Experience communicating and coordinating with internal departments
Strong problem solving and analytical skills as well as written and oral communication skills
Works well in a dynamic, fast-paced work environment

Please send resume to: [email protected]

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.