Customer Excellence Director

Customer Excellence Director
Category: Commercial Marketing
Location:

Kfar Saba, Israel, IL

Are you a passionate leader who thrives on driving impact and delivering real value? Do you believe that excellence starts with understanding the customer and extends across every touch point of the organization ?

We’re looking for someone that can turn vision into action, someone that can inspire and lead a dedicated team to drive excellence across the organization? If you’re ready to make a difference and take on a significant leadership role, we want to hear from you! read more and apply today for a life-changing career!

The Position

As our Customer Excellence (CEx) Director, you will play a pivotal role in driving commercial and customer excellence, breaking silos to ensure seamless and meaningful customer experiences, and driving overall performance. You will lead and develop a high performing team focused on elevating the end to end customer experience. You will report directly to the General Manager.

Additionally, you will:

Translate the company’s vision into actionable strategies by delivering advanced, value-driven services through platforms like Patient Support Solutions, omnichannel engagement, business insights as well as shape best in class customer journeys, digital touchpoints and engagement models.
Drive cross functional alignment around customer insights and journeys.
Champion a culture of continuous improvement and measurable impact across commercial, market access, medical and beyond.
Foster a data driven culture leveraging dashboards, KPIs and insights to guide decision making.
Drive excellence across commercial operations, including patient support programs, market research, sales effectiveness, and open-innovation partnerships with key external stakeholders.

Qualifications

To be successful in this role, you should also have:

4 years of experience as customer/commercial/operation excellence leader
8-10 years of overall experience in commercial or similar roles
Experience in the pharmaceutical industry is a plus
Proven track record of direct people management and capability of managing cross-functional teams and subject matter experts in a matrixed organization.
Strategic thinking with the ability to drive patient-centric, data-informed, and KPI-oriented initiatives across commercial and field functions.
Strong interpersonal, communication, and negotiation skills, with a solid understanding of frontline sales, market access, and project management.
Experience in multi-channel engagement, innovation, social media, and stakeholder collaboration. Within the healthcare environment is a plus.
Fluent in Hebrew and English

About the Department

This role is based in Kfar Saba, Israel, where you will join and lead a dynamic and dedicated team committed to delivering exceptional customer experiences. The department thrives on collaboration, innovation, and a shared passion for excellence. Working in a fast-paced and supportive environment, you’ll have the opportunity to make a meaningful impact on our customers and the entire organisation.

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care.

Contact
Please submit your application online in English through the career site.

Deadline
August 3rd, 2025.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

We’re not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.