Client Service Account Manager - Hebrew Speaker

JOB DESCRIPTION

With our FIG IE business continuing to grow rapidly, this is a unique chance for you to be part of a GCB Client Service team. You will deliver greater value to our clients and stakeholders while supporting our extensive growth agenda. Join us to enhance your career growth, leverage your skills, and enjoy the benefits of being part of a dynamic team.

As a Client Service Account Manager within the GCB Client Service team, you will be responsible for delivering best in class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. You will develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan, and collaborate with other J.P. Morgan key stakeholders to ensure we provide a seamless client experience.

Job responsibilities

Manage Client experience across all aspects of their day to day relationship with JPMorgan Payments

Maintain an accurate and active service temperature check for all Clients within the portfolio

Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities

Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively

Understand the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion)

Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients

Promote use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience

Required qualifications, capabilities, and skills

Fluent Hebrew and English speaker

Strong Customer-facing / relationship management experience in similar area

Excellent verbal and written communication skills, including executive communication skills

Ability to develop and mobilize internal network, key stakeholders and associated resources

Keen interest in the Banking digital technology transformation agenda

In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy

Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines

Preferred Qualifications, Capabilities, and Skills:

Knowledge of data analytical tools such as Altryx and a good understanding of AI.

Banking background.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.