UX and Technical Writer

Summary
Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations more strict, organizations struggle to answer one key question: “Is my data safe?

At Varonis, we see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. We’ve built the industry’s first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort.

At Varonis, we move fast. We’re an ultra-collaborative company with brilliant people who care deeply about the details. Together, we’re solving interesting and complex puzzles to keep the world’s data safe.
We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.
Varonis is seeking a dynamic and experienced UX Technical Writer to join our team. In this role, you will spearhead UX writing and in-app help improvements on our SaaS platforms to streamline our users’ work, and increase their knowledge, perceived value, and satisfaction with our products. You will also contribute to expanding and maintaining our product documentation.
Responsibilities:
UX Writing:
Craft clear, user-friendly, and intuitive in-app text and microcopy to enhance the overall user experience.
Work closely with the UX/UI design team to ensure consistency and clarity in all user interface elements.
Maintain and update the UX writing and in-app help style guide to ensure a consistent voice and tone across all products.
Collaborate with Technical Writers to ensure microcopy aligns with the company's brand voice and tone.
In-app Help Management:
Oversee the creation and management of in-app help content to provide real-time assistance to users.
Develop and maintain a knowledge base, FAQs, and other support materials within the app.
Monitor user interactions with in-app help content to identify areas for improvement.
Technical Writing:
Create clear, concise, and user-friendly documentation for technical products as needed.
Develop and maintain user guides, manuals, and API documentation in collaboration with product managers and engineers.
Performance Monitoring:
Monitor and analyze the effectiveness of UX writing and in-app help content to drive continuous improvement.
Use user-behavior tracking software and analytics to find areas for UX or in-app help improvements.
Gather feedback from users to continuously improve content quality and usability.
Required Skills and Experience:
Minimum of 5 years’ experience in UX writing for SaaS platforms and technical writing for software documentation, in enterprise grade companies preferably within cybersecurity industry.
Proven experience in creating in-app help content for SaaS users using tools like Intercom (strong plus), Pendo, Appcues, or similar systems.
Excellent writing skills in English and mother-tongue English level.
Excellent communication and teamwork skills.
Experience with XML (or even DITA) – a strong plus.
A university degree or other advanced training in English, Technical Communications, or a related discipline.
Fluent spoken Hebrew.

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
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Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
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