Dev Success Engineer

As a Dev Success Engineer, you’ll work with our technical, support-oriented dev success team to provide one of the best developer experiences in the industry. You’ll be the expert on our products and the main point of contact between our engineers and developers. Enjoy a dynamic work environment from demoing and integrations in a variety of web development frameworks, to live debugging and ongoing support.

The ideal candidate is an intelligent & passionate full-stack developer looking for a high-impact role that allows them to use their development skills while transitioning to a more customer-facing position.

If you are a positive, get-things-done, service-oriented person – Let’s talk!

Responsibilities:

Provide technical advice to developers on best practices for integrating with our API
Continuously engage with developers on product developments, new documentation & best practice
Troubleshoot & debug any issues that arise from developers, diagnose blockers, and detail requirements
Engage customers for feedback to help shape product development
Improve our documentation & API reference to increase product adoption
Project manage and coordinate ongoing features/issues with different teams: R&D, Product, Sales, and Marketing

Requirements:

2+ years in a technical role with hands-on coding experience, preferably in a web environment
Previous experience in a customer-facing position for a technical product
Experience in a highly escalated tier (such as Tier 3 or Tier 4) is preferred.
Fast learner with excellent analytical and troubleshooting skills
Exemplary English skills (verbal and written) with outstanding interpersonal & communication skills