Helpdesk Specialist

SuperCom is seeking an enthusiastic, collaborative, and highly motivated Helpdesk Specialist to join our company. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day

Job description:

Providing face-to-face support to internal organizational users.
Quick diagnosis and handling of hardware, software, and network issues.
Managing tickets and documenting faults.
Managing the inventory of computer equipment.
Maintaining all computing equipment in the company, including servers, laptops, and Network equipment.
Procurement with suppliers and ordering equipment.

Requirements:

1 year of experience as a helpdesk technician (military experience is an advantage)- must.
Extensive knowledge In Microsoft 365 Business Premium. (Entra, Intune, Defender)- must.
Knowledge with PC hardware -laptops, desktops, printers, etc.
Knowledge with computer networking – TCP/IP protocols, etc.
Experience with Windows 10, Windows 11, and Windows Servers.
Basic knowledge with Active Directory, DHCP, WSUS, DNS, file, and print servers
Experience with Screen hardware, docking stations, network, and display cabling.
Experience with meeting room equipment- LED screens, video conference, etc.
MCITP/MCSA/CCNA Course graduate - advantage.
Azure, AWS, System virtualization (VMware) (Hyper-V)- advantage.
Experience with Mac - advantage.
Knowledge with Windows server - advantage.