Customer Experience Representative - English & Hebrew Speaking

Do you have a high level of customer service consciousness? interested in helping others?

Join us at Neema, a fintech start-up with financial backing from the strongest investors in the Israeli economy.

It’s an opportunity to join a tech company, with excellent conditions in a dynamic and developing environment!

Our Mission

Neema is all about impact - How often do you get the chance to affect the life of others, across the globe?

Our vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score, or other obsolete metrics.

Our platform does just that, without depending on the traditional banking system.

We provide digital financial services for a variety of populations, serving tens of thousands of customers every month.

Using cutting-edge technologies and our global financial network, we provide our customers, individuals, or businesses, advanced services including multi-currency accounts, international Visa cards, and real-time cross-border payments, with expertise in hard to reach destinations.

Responsibilities

· Helping and accompanying customers in the application and registration process, while maintaining a high level of service and professionalism in accordance with the standards of service used by the company.

· Clarification, handling, and providing solutions to customer complaints.

· Customer training in using all functions in the app and responding to inquiries from the company's customers on various topics.

· In addition, customer support is also carried out through chat support systems.

Qualifications

· A minimum of one year's experience in a service position.

· High service consciousness, patient people who like to help others.

· A high level of wording ability and excellent interpersonal communication skills.

· A high level of written and verbal English- a must!

· Ability to commit to at least one year in the position- a must!