Senior Product Designer

SysAid’s mission is to liberate employees by unlocking the full potential of AI.

SysAid is a dynamic SaaS company specializing in IT Service Management (ITSM) while pioneering generative/conversational AI. We are recognized as a leading innovator in the industry, and already liberating over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the ITSM landscape.

Our vision is a workplace where users can get the best possible experience when they need assistance, information, or services. countries and a daily impact on over 9 million end-users, we are committed to transforming the ITSM landscape.

Ready to make an impact? We're looking for a Senior Product Designer (UX/UI) to be a key player in our product team, bringing our vision to life. Collaborate closely with our R&D and Product teams to design solutions that are creative, intuitive, and user-friendly.

What you will be doing:

Engage in the UX/UI process through ideation, conceptualization, detailed design, and execution.
Develop the best UX solutions for users, infusing creativity while adhering to UI standards and guidelines.
Partner with product managers, designers, and developers to turn ideas into reality.
Conduct usability discovery sessions for both current and new design ideas to ensure optimal user experiences.

Requirements:

5+ years as a Product Designer working on complex systems/SaaS
Experience with B2B/SaaS products, working closely with Product Managers and R&D teams.
Deep understanding of UI/UX best practices.
Proficiency in Figma or similar design tools.
Strong typography skills and attention to detail.
Comfortable working in a cutting-edge technology environment.
Educational Background: Bachelor’s degree in visual communication or graphic design.