Customer Solution Specialist

Y.L.M is looking for a Technical Support Specialist to join our team.

In this role, you will provide technical and operational support to business clients using our SaaS platform for maintenance, safety, and security operations management. You will work closely with customers to troubleshoot issues, guide users, and ensure smooth day-to-day system usage.

Responsibilities:

* Provide technical support to customers via phone, email, and remote sessions
* Troubleshoot system, configuration, and user-related issues
* Assist customers with day-to-day platform usage and operational questions
* Investigate and resolve technical problems while maintaining high customer satisfaction
* Escalate complex issues to Product and R&D teams when needed
* Monitor support tickets and ensure timely follow-up and resolution
* Guide customers through system features, workflows, and best practices
* Perform system testing and validation when required
* Document issues, solutions, and customer feedback

Requirements:

* Experience in technical support, customer support, or help desk roles — advantage
* Strong technical orientation and troubleshooting skills
* Excellent communication and customer service skills
* Ability to learn new systems quickly
* Strong organizational skills and ability to multitask
* Experience working with SaaS platforms — advantage
* Familiarity with APIs / Postman — advantage
* Good Excel skills — advantage

What We Offer:

* A stable and professional work environment
* Opportunity to work with advanced SaaS technology
* Exposure to real-world operational systems in maintenance, safety, and security industries
* Professional growth and development opportunities
* A collaborative and supportive team

If you enjoy solving technical problems, helping customers, and working in a dynamic environment — we’d love to hear from you.

Job Type: Full-time

Pay: 10,000.00₪ - 15,000.00₪ per month

Work Location: In person

Expected Start Date: 01/06/2026