Sales Support Specialist

Description

At Hitachi Energy Israel we are looking for a Sales and Logistics Support Specialist to join our local team and support local sales and projects organization. A Sales Support Specialist plays a crucial role in assisting the sales and execution team and ensuring smooth sales and projects operations.

Your responsibilities

Customer Assistance: Respond to customer inquiries, resolve issues, and provide support throughout the sales and after sales process

Order Processing: Handle the processing, tracking, and shipping/logistics of orders efficiently.

Maintain and update sales databases, track sales metrics, and generate reports with various BI related platforms.

Engagement with the local Market and the main stakeholders

Lead Management, proactive approach and Versatility.

Understanding about how to open new opportunities via CRM and support local organization in the process

Follow up with other Hitachi Energy entities at European and Global level

Troubleshooting: Provide troubleshooting assistance for customer orders and account statuses including Project related and After Sale Support

Your background

Experience or motivation in supporting offer / quotation process.

Ability to use sales / tendering tools like CRM (Sales Force) and SAP (SAP Business One or SAP 4).

Knowledge of Power Grid Market & Digital System offerings is desirable

Excellent communication skills

Flexibility and fast learning

Excellent Teamwork

Engineering background (BSc/MSc) studies

Fluent in local language and English.