Helpdesk Member

Join our team in Israel

In order to apply for a job in our office in Israel, please send your CV to aelgar@magicsoftware.com with the open position in the subject line.
Magic is looking for an experienced Magic xpi, a developer of integration solutions for cross-organizational business processes between systems and databases, including fieldwork and access to customer sites.
Work in multiple projects and tasks in a dynamic environment that combines independence with an end-to-end task.

Qualifications:

Three years of experience in developing one or more of the integration systems: BizTolk, Tibco, Enformatics, XPI
Experience in developing infrastructure code in .NET and / or Java environments
Familiarity with the world of the Internet and communication protocols.
In-depth knowledge of MS Sql databases (functions, procedures, etc.)
Experience in working with clients.
High verbal and written ability in Hebrew and English.

Advantages:

Orientation of ERP and CRM systems
Familiarity with additional realist databases (Oracle, etc.)
Business understanding
Sales orientation
Training capability.
Helpdesk Member
I’m looking to grow our IT support team with someone passionate about tech and eager to learn. If you’ve recently finished a college-level IT course and have a solid understanding of Tier 1 troubleshooting, I’d love to hear from you!
About the Role:
As a Helpdesk Technician, you’ll be the first line of support for end-users, helping to troubleshoot and resolve a variety of IT issues. You’ll work closely with the team and get hands-on experience with real-world systems.
What You’ll Do:
Respond to Tier 1 helpdesk tickets (password resets, printer issues, basic troubleshooting)
Provide excellent customer support via phone, email, or in-person
Manage user accounts and permissions in Active Directory
Set up and configure desktops, laptops, and peripherals
Document issues and solutions in our ticketing system
Escalate more complex issues to senior team members
What We’re Looking For:
Recently completed a college-level IT course or similar training
Solid understanding of Tier 1 technical issues
Basic knowledge of Active Directory (user management, group policy, etc.)
Strong communication and problem-solving skills
Eagerness to learn and grow with the team
Team player with a customer-focused mindset
Nice to Have (but not required):
Experience with ticketing systems (like Zendesk, Freshdesk, or ServiceNow)
Basic networking knowledge
Why Join Us?
Friendly and supportive team environment
Opportunities to learn and grow
Exposure to real-world enterprise IT systems
Room for career advancement in IT support or infrastructure
If this sounds like you or someone you know, feel free to reach out or apply directly. Let’s build something great together!