IT Resident Engineer_L1_IS

WE’RE HIRING AS AN IT RESIDENT ENGINEER L1 IN RAMAT-GAN ISRAEL!

Excis is a pioneering global IT support leader driven by innovation and teamwork. We are seeking an IT Resident Engineer L1 to provide essential local and remote desktop support, troubleshoot hardware and software issues, and ensure seamless IT service operations within our support center. Join Excis for a meaningful career where learning and collaboration come first.

• Client presence in 190+ countries
• 6000+ Engineers worldwide
• 200+ Enterprise Clients served

We nurture a friendly, supportive culture focused on growth and team success, where individual contributions spark collective achievements. Be part of a work environment where your skills make a direct impact every day. Start your journey with Excis and grow with us!

What You’ll Do:

• Provide first and second level desktop support and troubleshooting for Windows and Mac OS devices, including hardware, software, application issues, printer and AV systems, using diagnostic tools and ticketing systems.
• Coordinate with third-party vendors for complex issue resolution, maintain timely communication and documentation, and perform preventative maintenance and remedial repairs on desktops, laptops, printers, and peripherals.
• Support mobile device management, Active Directory, GPOs, enterprise encryption, and adapt to project-based work with flexibility, multitasking, and adherence to SLAs.

What You Need:

• Bachelor’s Degree or equivalent in Computer Science or related field with a minimum of 18 months’ IT experience supporting Windows 7-10, Active Directory, GPOs, MS Office 365, helpdesk ticketing systems, and enterprise antivirus solutions.
• Strong knowledge of PC hardware installation and troubleshooting, network fundamentals, servers, AV systems, smart devices, and telecoms.
• Proven analytical, troubleshooting, and problem-solving skills combined with excellent communication and relationship-building abilities.
• Ability to multitask, prioritize effectively, meet SLAs, and deliver outstanding internal customer service.
• Flexible to work off-hours or weekends for projects or emergency support; well-mannered, eager to learn, and adaptable in a fast-changing IT environment.

Why Join Us?

At Excis, your contributions matter. Join a dynamic, hands-on team where your technical skills enhance user satisfaction and drive operational success. We provide a nurturing environment for professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to grow with a global IT leader known for innovation and excellence.

Ready to advance your career with Excis in a key support role?

Apply now to join us as an IT Resident Engineer L1 and be part of IT support excellence worldwide!