Microsoft is leading the security industry with cloud-based security products. Our team is at the forefront with a focus on Microsoft Defender for Cloud (Defender for Server, Defender for Storage, Defender for Containers, etc.) product. Our specific team (Customer Acceleration Team) is part of Customer Experience Engineering (CxE) organization and works very closely with product engineering, Microsoft field (Sales and Marketing and Cloud Solution Architects), strategic customers, and partners. We create deep engineering relationships with the product engineering team to learn about the features of Microsoft Defender for Cloud product and its service architecture, and then educate Microsoft field, our customers, and our partners how to best deploy and use our products. Our Mission is to help a customer focused product engineering and continuous product innovation by including customer voice during product strategy, design, and development phases.

Responsibilities

Subject Matter Expert: Gain deep understanding of Microsoft Defender for Cloud product features, capabilities, and priorities to be a trusted advisor to customers and product engineering. Use your cloud security skills to improve our Microsoft Defender security products/services, help customers get and stay secure by helping them with deploying our security solutions.

Advocate for our customers: Capture the voice of the customers and synthesize quantitative and qualitative feedback into actionable recommendations in a prioritized manner. Relentlessly champion customer voice to engineering teams and be a change agent to develop innovative ways to handle customer scenarios and resolve complex issues.

Practice Microsoft Culture: Growth mindset, One Microsoft, and Customer Obsessed, and Diverse and inclusive. Collaborate and work with a global high performing team to help customers learn and deploy our Defender for Cloud security product, to educate Microsoft field and third-party partners, and identify technical blockers and gather feature requests and share them with product teams.

Drive Objectives and Key Results. Own and drive key results to enable the services to achieve business objectives. Collaborate with stakeholders to define product specific business objectives and rationalize, prioritize, and execute tasks to successfully achieve goals.

Effectively communicate with quantitative and qualitative data to stakeholders across Microsoft in business reviews.

Partner Development: Collaborate across Security CxE, Microsoft Field cybersecurity and third-party Partners in supporting skills transfers across our Microsoft Partners ecosystem to empower our customers, and drive scalability. Quality documentation and effectively educate others about Cloud Security solutions both in internal and external events (Executive Briefing Center – EBC, Webinars, conferences).

Qualifications

• Understanding of cybersecurity domains in Azure, AWS, and GCP cloud services
• Intermediate technical knowledge of Microsoft Defender for Cloud products/services
• 3+ Customer facing role e.g Customer success\Consultant or - product/program management experience working with multiple stakeholders.
  
  

Preferred

• Ability to understand business objectives and focus to deliver success. And ability to build deep relationships with internal teams and customers.
• Work on early Product development cycle across Engineering and Business stakeholders
• Ability to influence and advocating for customer needs and requirements to be met by features
• Ability to build trust with internal and external partners through quality delivery and integrity.
  
  

Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.