Billing Business Operations Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Billing according to usage is at the heart of NiCE CCaaS “Product Development-to Quote- to Cash” process. It involves many stakeholders until the invoice is issued monthly.

Identifying the errors’ root-causes and how to prevent them from happening again is therefore complex and important task.

In case of errors, calculating how much to charge or credit the customer is also not a straight-forward task, and mistakes can lead to revenue leakage.

Objectives:

• To identify and execute actions to put in place quality gates and validation mechanisms in order to eliminate billing errors
• To use Billing expertise to review credit and invoice correction cases before approval in order to ensure NiCE do not over-compensate customers for errors
  
  

How will you make an impact?

Tasks:

• Review all credits, invoice corrections, backbills and re-bills cases and actions before execution
• Modify $ amount, as applicable, for COO & Business Finance final approval
• Capture systematically all data related to the error - how, why, when and who
• Identify required quality gates, validation mechanisms and process changes
• Lead pro-active search and fix for similar dormant errors, before they occur
• Roadmap development and execution:
• Participate in aggregating required changes into prioritized billing excellence roadmap
• Execute initiatives to put in place quality gates and validation mechanisms
  
  

Success measurements:

• Customer errors / Invoiced customers
• Billing e-2-e errors / Customer errors
• % Reduction of credit and re-bill $ amounts between requested and processed
  
  

Have you got what it takes?

• Skills: If you enjoy solving complex problems and fixing systems design, you will love it. In addition, Data Analysis, Process Improvements, Business Acumen, Ability to work across teams and functions are necessary skills.
• Experience: 2-3 years in Business Strategy / Operations is a must.
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:8162

Reporting into: Billing end-to-end Director, Platform LOB

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.